Returns / Exchange Policy


Customer satisfaction is the top priority of HyperJam25.
If there is a defect found on the products received, customer can contact us within 3 days of product delivery, and return the product to us for a replacement of the product. Customer have to bear the associated Delivery Cost and Online Payment Fees, subject to the terms and conditions listed below:

  1. We offer a 3 Days Return/Exchange policy for our local customers.
  2. All items requested for return are required to be unused. 
  3. Items are expected to be in the exact same condition as when you received it and is in the original packaging with all tags. 
  4. HyperJam25 reserves the right to reject any return/defects.
  5. HyperJam25 reserves the right to make changes to these 3 Days Return/Exchange Terms and Conditions without notice.